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Returning your product is as easy as 1 2 3
When you are not satisfied with your order or the products that you received, you are able to return it to us at your earliest convenience up to 100 days from the date you received your parcel. The day that we receive your return parcel, your return will be processed and we will issue a credit and refund the same day. Below we explain how it works:
Log in to your account and from the dashboard choose "Product returns" in the left menu and click on the green button "Request a new Product return"
Choose the order you want to return and indicate the reasons why and how you want it to be solved
Once we confirmed your request, just drop off the parcel at your nearest postal office
When we sent you the wrong product(s) or the product needs to be repaired, we will pay for the postage and have our postal service pick the parcel up from the address of your choice.
When you have ordered the wrong product or do not like what you ordered you will have to pay for postage and in return we will give you a store voucher for 8 £ or € 10, which you can use with your next order.
In case you have chosen not to open an account with us whilst ordering through our website, the procedure is different and can take up to two weeks before your product return has been processed. Below we will explain how this works:
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